Francis Scott Key Bridge Incident Updates

Department ofPublic Works and Transportation

The Department manages all trash and recycling, maintenance of roads and sidewalks, traffic engineering and utilities for Baltimore County.

Most Popular Services

Trash, Recycling and Bulk Items Collection Current Solicitations Water Issues Countyride Highways and Roads Engineering and Construction

All Public Works Services

Submit a Request or Complaint

Report a problem or file a complaint online:

We'll investigate your concern and contact you soon. View the full department directory for additional contact information to report issues.

Request a Wise Avenue Drawbridge Opening

The Wise Avenue drawbridge can be raised and lowered for water traffic by calling 410-887-8160, Monday through Friday, 8 a.m. to 3 p.m. or the dispatch number at 410-887-7415.

Public Rights-of-Way and Sidewalks

Baltimore County is a sub-recipient of federal funds disbursed through State Highway Administration (SHA), therefore the County is required to provide Americans with Disabilities Act (ADA) facilities within its public rights-of-way that comply with the ADA of 1990 and the Rehabilitation Act of 1973 (Section 504). The County's Transition Plan with documentation will outline related existing County programs, policies and procedures.

Directory

Learn which bureau to contact regarding the following topics or issues.

Bureau/Responsibilities	Contact Information
Utilities	Fire hydrant use permit: 410-887-1885 Sewer connections repair: 410-887-7415 Storm drain maintenance inspection and cleaning: 410-887-7428 Industrial/commercial wastewater discharge permit: 410-887-5348 Sidewalks broken by water mains, restoration work after City repair 410-887-5210 Call 410-887-7415 (available 24/7) for: Emergency storm drain repairs Existing issues with house utility connections Grinder pump maintenance (County owned) Sewer-related matters Sewer manhole cover issues (initial inspection only) Lost items in storm drains Call 410-887-5210 (available 24/7) for: Pumping station issues Property restoration after Baltimore City repairs are complete Trees down/flooded roads (after normal business hours only) Call 410-887-5488 for: Septic hauler/commercial industrial permits
Highways and Equipment Maintenance	Call 410-887-3739 for: Curb petitions Design/approval of new roads and alleys Extensions/petitions/new sidewalks and alleys Street widening Call 410-887-3560 for: Adopt-A-Road Bridges Broken culverts Flooding Ice Repairs Curb cutting for entrance, driveway installation permits Guard rails Repairs/replacement—Curbs, gutters, sidewalks and potholes Roads/roadways/shoulders Flooding Graffiti removal Paving Resurfacing Roadside mowing/weeding/tree maintenance (trimming/removal/dead wood) Snow removal/salting/ice Storm debris removal Storm drain repaving after installation Street sweeping/roadside cleanups Call 410-887-8314 for maintenance and repair of County equipment
Solid Waste Management	Call 410-887-2000 for: Bulk items, Christmas tree and trash collection Commercial/residential recycling Grass/leaf collection, composting yard materials and grasscycling Lost items collected with refuse/trash Public use of landfills Waiver of tipping fee Call 410-887-8138 for community cleanup requests.
Traffic Engineering and Transportation Planning	Call 410-887-3554 for: Detours and road closings (festivals, block parties, etc.) Road line painting/striping Signals/street lights and sign repair Special permit parking Traffic—Calming, data, planning Call 410-887-3716 for street light requests.
Engineering and Construction	Bridge overload permits: 410-887-3774 Drawings/maps/aerial photos: 410-887-3758 Infrastructure design projects: 410-887-3793 Projects under construction: 410-887-3531 Requests for additional fire hydrants: 410-887-3762 Storm drain design and approval/extensions/improvements: 410-887-3711 Call 410-887-3461 for: Construction contracts New construction, bids and manuals/copies Prequalification/selection of engineers and contractors Call 410-887-3984 for: Floodplain information/insurance rate maps Metro boundary extensions Water and Sewer Master Plan
Metro District Finance	Call 410-887-2423 for the following: Alleyway construction loan billing Availability of/petitions for utility main extensions or public water Existing sewer locations/availability Petitions for new sanitary sewers Sewer service charge Water billing at County facilities Water and sewer benefit/wastewater credit allowance
Baltimore City	Water billing Water meters/covers/frames (broken, leaking or caving in) Call 443-263-2220 or email ron.brooks@baltimorecity.gov for: Water outage, main breaks, meter leaks Fire hydrant (leaking or maintenance) Water quality (includes color or pressure)

Additional Contact Information

Contact Information	Regarding
Baltimore County Public Schools	School recycling programs: 410-887-6307
BGE Phone: 410-685-0123	Burned out/damaged street lights Manholes—electrical conduits and vaults
Clerk of the Court Phone: 410-887-2651	Land deeds/titles Record plats
Commission for Disabilities Phone: 410-887-3317	Disability ramps
Department of Environmental Protection and Sustainability Email: eps@baltimorecountymd.gov	Environmental issues: 410-887-3745 Pond stormwater management: 410-887-3768 Recycling paint, motor oil, antifreeze, gasoline Shoreline/waterways/waterfront cleanup: 410-887-2904 Soil erosion: 410-887-3226 Water pollution: 410-887-4065 Wells: 410-887-2762
Geographic Information System (GIS) 111 West Chesapeake Avenue, Room 316 Towson, Maryland 21204 Phone: 410-887-3451 Fax: 410-887-4394	GIS tips Mapping of DPWT facilities Topographic/orthophotographic data layers (available to consultants on County capital projects)
Office of Information Technology Email: infotech@baltimorecountymd.gov Phone: 410-887-2233	Aerial photographs Planometric/topographic maps
Permits, Approvals and Inspections	New house utility connections/connection permits: 410-887-3900 Permanent road closings: 410-887-3269 Plumbing inspections: 410-887-3620 Residential parking permits: 410-887-3616 Water hookups: 410-887-3620 Call 410-887-3321 for: Road/street name changes Subdivisions, commercial and industrial developments Call 410-887-3751 for: New bridge developments Subdivision record plats
Property Management	Call 410-887-5453 for emergency issues with County-owned buildings: Air conditioning/heating/oil heating Electrical problems Emergency custodial services Locksmith Maintenance and repairs Pest removal/extermination Plumbing/underground tanks (at County facilities) Public buildings: Design and approval: 410-887-8157 New construction contracts: 410-887-8187 Call 410-887-3861 for: Service requests/pest sightings BGE billing at County facilities Underground tank testing and removal Call 410-887-2094 for recycling at County office buildings.
Police Department Email: bcpd@baltimorecountymd.gov	Call 410-887-2222 for: Icy sidewalk complaints Vehicles blocking alleys Call 410-887-7361 to report portable basketball hoops on roads.
Real Estate Compliance Email: pairealestcomp@baltimorecountymd.go	Land acquisition for County use: 410-887-3253 Property condemnation: 410-887-3280 Call 410-887-3251 for: Easements Land acquisition Right-of-way Surplus real estate
State Highway Administration (SHA)	Manholes along state roads: 410-321-2800 Mapping: 410-545-8489 Mowing on State roads State and Federal aid projects: 800-543-2515
Verizon Phone: 611	Manhole telephone conduits

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