CountyRide Current Status
CountyRide provides specialized transportation services for general purpose trips to County residents that meet certain criteria. For an overview of the program, view the General Information book
Buses operate Monday through Friday, from 7 a.m. to 5 p.m. and are equipped with:
- Easy, low-step entrances
- Wheelchair accommodations
- Escorts who may accompany riders needing special assistance (no additional cost)
- Clear markings for easy identification
Each CountyRide driver has a commercial driver's license with a passenger endorsement indicating that he or she has passed special written and road tests. All receive ongoing monitoring, training and biannual certification in CPR and first aid. Drivers wear uniforms and vehicles are clearly marked for easy identification.
Registration
All information provided to CountyRide is used to schedule trips, obtain and account for funding, and assist in long-range planning to meet the transportation needs of Baltimore County citizens.
Persons with Disabilities
The application process certifies that any person with disabilities cannot use public transportation and qualifies the person as eligible to be served by CountyRide. Applications are to be completed by the client and their physician and returned to CountyRide. Some clients with temporary disabilities may receive conditional time or limited access to CountyRide service. The program reserves the right to recertify clients annually, as needed. If the client should need to be recertified, the process allows 30 days for the client to return the form after expiration of the previous registration. An information packet will provide any certification expiration dates.
Trip Types
All trips are based upon availability.
| Trip Type | Details |
|---|---|
| Medical trips | Are given preference and can be scheduled up to two weeks in advance of the appointment date. |
| Non-medical trips | Can be scheduled up to one week in advance of the date you are scheduling for. |
| Same-day service | You must speak with an agent to schedule same-day service. Depending on unanticipated cancellations, transportation may be available at least one way, but there are no guarantees. |
Shopping Shuttle
The Shopping Shuttle program provides transportation services for registered CountyRide participants to destinations like grocery stores, malls or individual stores. The destination may change from month to month to give participants a selection of shopping experiences. The Shopping Coordinator organizes the program for each area. Participants may use the shuttle at least once per month.
When participants arrive at their shopping destination, approximately one and a half hours will be allowed for shopping. Frozen foods and other perishables should either be picked up last or preserved in a thermal container. The Shopping Shuttle driver will discuss return pick-up time and location with participants.
Title VI Notice
CountyRide and the Department of Public Works and Transportation assures that no person shall on the grounds of race, color, national origin, as provided by Title VI of the Civil Rights act of 1964 and the Civil Rights Restoration Act of 1987 (PL 100.259) be excluded from participation in, be denied the benefits of, or otherwise subjected to discrimination under any program or activity.
File a Complaint
File a complaint by completing the Title VI Complaint form and submitting it via email to Anthony Russell, Deputy Director, Transportation at arussell@baltimorecountymd.gov.
A complaint may also be filed directly with the Federal Transit Administration, Office of Civil Rights, Attention: Title VI Program Coordinator, East Building,
5th floor, TCR, 1200 New Jersey Avenue SE, Washington, DC 20590.